All charter bookings require a signed Charter Agreement and full payment prior to the scheduled departure. Payment is accepted via wire transfer, ACH, or credit card. A booking is not confirmed until payment has been received in full.

For broker-arranged charters, the broker of record is responsible for ensuring timely payment and communication of all terms to their end client. SoCal Airways' contractual relationship is with the broker, not the end passenger, unless otherwise specified in writing.

Client-Initiated Cancellations:

• More than 72 hours before departure: Full refund minus a 10% administrative fee, or full charter credit at the client's election.
• 24–72 hours before departure: 50% refund or full charter credit.
• Less than 24 hours before departure: No refund. A charter credit equal to 75% of the charter cost may be issued at SoCal Airways' discretion.
• No-show: No refund or credit will be issued.

Operator-Initiated Cancellations:

If SoCal Airways cancels a flight due to maintenance, crew availability, or other operational reasons not related to weather or regulatory restrictions, the client will be offered either a full refund or a charter credit for the full amount, at the client's election.

Weather & Regulatory Cancellations:

Flights cancelled due to weather, airspace restrictions, TFRs, or other conditions outside SoCal Airways' control are not eligible for refund. Clients will receive a charter credit for the full amount, valid for 12 months from the original departure date.

In the event that SoCal Airways is unable to operate a scheduled flight segment and a recovery flight is arranged through a third-party operator, the following reconciliation process applies:

1. Documentation Required: The party requesting reconciliation must provide the performing operator's invoice or supporting documentation, including aircraft details, routing, date of service, and the total amount charged for the recovery segment.
2. Internal Review: SoCal Airways' accounting team will review the submitted documentation, verify the documented recovery cost, and complete an internal reconciliation.
3. Credit Issuance: Upon completion of the reconciliation, SoCal Airways will issue a charter credit to the broker or client of record in the amount of the documented recovery cost. This credit may be applied toward any future charter booked with SoCal Airways.
4. No Cash Refunds for Recovery Adjustments: It is SoCal Airways' standard policy to reconcile recovery flight costs through charter credit rather than cash transfer or wire refund. This policy applies uniformly to all broker partners and direct clients.
5. Credit Validity: Recovery credits are valid for 24 months from the date of issuance and may be applied to any charter service offered by SoCal Airways, subject to aircraft and crew availability.
6. Multi-Segment Charters: When a recovery occurs on one segment of a multi-leg charter, reconciliation will be processed after all remaining contracted segments have been completed. This ensures accurate final cost reconciliation across the entire trip.

• Charter credits are non-transferable unless authorized in writing by SoCal Airways.
• Credits may not be redeemed for cash under any circumstances.
• Credits are applied at the time a new charter booking is confirmed and payment is processed.
• Cancellation credits are valid for 12 months; recovery credits are valid for 24 months.
• If a credited charter is subsequently cancelled, standard cancellation terms apply to the new booking.
• Partial credit usage is permitted. Any remaining balance continues under the original credit terms.

Broker partners operate under the same cancellation, refund, and recovery policies as direct clients. Additional terms:

• The broker of record is the sole point of contact for all financial matters related to a charter booking. SoCal Airways does not engage directly with the broker's end client on refund or credit matters.
• Charter credits issued to a broker may be applied to any future charter arranged through that broker, regardless of end client.
• Disputes regarding recovery costs, refunds, or credits must be raised in writing within 30 days of the event. SoCal Airways will respond within 10 business days.
• SoCal Airways reserves the right to request supporting documentation for any claim, including third-party operator invoices, before issuing credit.

SoCal Airways' liability for any cancelled, delayed, or substituted flight shall not exceed the charter cost paid for the affected segment(s). SoCal Airways is not liable for consequential damages, lost profits, hotel accommodations, ground transportation, or other expenses incurred as a result of a flight disruption.

For questions regarding these policies or to discuss a specific booking situation, please contact: